Reference

How jitbet Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you create an account, deposit via bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access your dataClear data retention termsDirect contact for data requests

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REACH OUR TEAM

Contact Us About a Privacy Request

If you want to access, correct or delete the personal data we hold on your account, reach out through any of the channels below. For withdrawal or wallet-related data queries — for example, asking which bKash or Nagad number is linked to your account — our support team can pull that from your transaction history and confirm it with you directly.

Team online

Live Chat

Open the chat icon on any page to reach us directly. Quote your registered phone number so we can locate your account and data records quickly.

Email Support

Send your data request to our support email address. Include your account username and the specific data you want to access, correct or remove.

Account Settings

Some data updates — like your contact number or linked wallet — can be changed directly inside your account settings without contacting support.

What We Collect and Why We Collect It

jitbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide at registration — your name, email address, phone number and date of birth. When you make a deposit through bKash, Nagad or Rocket, we record the transaction reference and wallet number linked to

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that payment. We do not store your full mobile-money PIN or wallet password at any point. We also collect device data — browser type, IP address and session timestamps — to detect unusual login activity and keep your account safe. This data is used to verify
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your identity, process withdrawals back to the same wallet you deposited from, and respond to support requests. We do not sell your personal data to third parties for marketing. Where we work with payment processors to route bKash, Nagad or Rocket transactions, those processors operate under
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their own data agreements and we share only what is necessary to complete your transaction. Availability of this service and the data rights described here depend on your local law and eligible regions. If you believe data is being processed incorrectly, you can contact our support
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team directly to raise a concern.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We treat account security as a practical, ongoing responsibility — not a checkbox. Your session is protected at login by OTP verification sent to your registered number. Data transmitted between your device and our servers uses SSL encryption. We do not hold your data longer than necessary for account operations and legal compliance, and we review retention regularly.

OTP Login Verification

Every login triggers a one-time passcode to your registered phone number. This prevents unauthorised access even if your password is compromised elsewhere.

SSL Data Encryption

All data you send us — including payment confirmations from bKash, Nagad or Rocket — travels over SSL-encrypted connections. Your session data stays private in transit.

Data Retention Limits

We keep your account data only as long as your account is active or as required for compliance. Closed accounts are scheduled for data removal after the required retention window.

Requesting Data Changes

You can request a copy of your stored data or ask us to correct inaccurate details at any time. Contact support via live chat or email with your account details.

Common Questions About Your Data on jitbet

Below are the questions we hear most often about how we handle personal data. If your question is not covered here, contact support directly — data queries are handled by a dedicated team, not a generic inbox.

We collect your name, email, phone number and date of birth at registration. When you deposit via bKash, Nagad or Rocket, we also record the transaction reference tied to that wallet.

No. We never store your mobile-money PIN or wallet password. We only keep the transaction reference and wallet number needed to verify and process your payments.

Yes. Contact our support team via live chat or email, quote your registered phone number, and request a data summary. We will respond with the records we hold for your account.

Closed accounts are held for the minimum period required for compliance purposes. After that retention window, your personal data is scheduled for removal from our systems.

We share only what is necessary with payment processors handling your bKash, Nagad or Rocket transactions. We do not sell personal data to third parties for marketing purposes.

Some updates can be made directly in your account settings. For wallet-linked changes, contact support so we can verify your identity before updating the payment record.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jitbet Handles Your Personal Information

Contact Us About a Privacy Request

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Data

Common Questions About Your Data on jitbet

01 What personal data does jitbet collect when I create an account?

02 Does jitbet store my bKash or Nagad PIN?

03 Can I request a copy of the data jitbet holds on my account?

04 How long does jitbet keep my data after I close my account?

05 Does jitbet share my data with third parties?

06 How do I update my registered phone number or linked wallet details?

Privacy Policy

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